Shipping Policy

Shipping costs nothing, with no minimum spend, wherever you are. There is one tracked standard service and checkout shows it before you pay. We do not offer a paid express option.

Every order is picked, packed and handed to the carrier after you place it. That usually takes 3 business days, and up to 6 at busy times. We don't ship the same day. As soon as the carrier scans your parcel, we email you a tracking link.

The times below come from our own delivered orders, not estimates. They count business days from the day you order to the day the parcel arrives, so processing is included. The first number is when half of orders have arrived; by the second, nine in ten have.

Overall: half of orders arrive within 10 business days and almost all within 18. If you need something sooner than about two weeks, please don't rely on this order to get there in time.

Your parcel starts with an international shipping service and is handed to a local carrier in your country for the final delivery. The local carrier below is the one that has delivered our parcels there. Where none is listed, delivery is handled by several partners, so use our tracking page — it works for every order.

Use the link in your shipping email, or look up any order on the Track your order page with your order number. Once the local carrier has your parcel, you can also enter the tracking number on their site from the table above.

Tracking often goes quiet for several days while a parcel is travelling between countries. That's normal and doesn't mean it's lost. Most parcels are left at your door or in your mailbox. If the carrier can't leave it safely, they will take it to a local pick-up point or try again. If you can, use an address where someone can take a parcel.

Our prices don't include import duties or taxes. Parcels are sent without duties paid, and your country's customs office decides whether any charge applies. If it does, you pay it to the carrier or customs office when the parcel arrives. We don't collect these charges, so we can't refund them. If you aren't sure what your country charges, ask your local customs office before you order.

Please check your delivery address before you pay. It is your responsibility to enter it correctly. If you notice a mistake, email [email protected] with your order number right away. If your order hasn't been handed to the carrier yet, we'll correct the address. Once it has shipped, we can't redirect it.

If a parcel can't be delivered because the address you entered was wrong or incomplete, we can't promise a free replacement or refund. Contact us, and we'll tell you what we can do for that order.

Our checkout doesn't accept orders placed from India, Pakistan, Bangladesh, the Philippines, Nigeria, Ghana, South Africa, Romania, Russia, Ukraine or Venezuela.

If something you ordered isn't available, we'll email you. We'll give you a new delivery date, offer an alternative or refund that item. We won't hold the rest of your order without telling you.